Shipping Policy

We dispatch eligible Hanuvish orders through third-party courier and logistics partners to serviceable PIN codes across India.

1. Order Processing

Orders are processed after successful payment or the required COD/Partial COD verification. Processing may take longer on Sundays, public holidays, sale periods, stock-verification days or during unusually high order volumes.

2. Dispatch & Tracking

Once an order is dispatched, tracking information is provided where supported by the courier partner. Tracking scans and estimated delivery dates are generated by the logistics network and may update with a delay.

3. Delivery Estimates

Any delivery date shown on the website, checkout page or tracking system is an estimate rather than a guaranteed appointment. Courier operations, weather, public restrictions, remote-area serviceability, address issues, holidays and events outside our reasonable control may affect delivery.

4. Shipping, COD & Partial COD Charges

Applicable shipping, COD, Partial COD or other delivery-related charges are shown at checkout where relevant. Free-shipping offers may have minimum-order values, payment-method conditions or product exclusions.

5. Correct Address & Reachable Phone Number

The customer is responsible for providing a complete delivery address, correct PIN code and reachable mobile number. Please respond to reasonable courier or verification calls relating to the order.

6. Failed Delivery / RTO

If delivery fails because of customer refusal, repeated unavailability, unanswered delivery/verification calls, incorrect/incomplete address or another customer-attributable reason, actual forward and/or RTO charges already incurred may be deducted from an otherwise refundable amount as explained in our Refund & Return Policy.

7. Partial COD

Where Partial COD is offered, 30% of the order value is paid in advance and the balance is payable on delivery, unless checkout clearly shows a different arrangement. Customer-attributable refusal or failed delivery may result in adjustment of actual forward/RTO charges against an otherwise refundable balance.

8. Damaged, Tampered or Wrong Parcel

If the parcel appears damaged or tampered, or the product is damaged, defective, missing or wrong, preserve the packaging and follow the 24-hour continuous unboxing-video requirement described in our Refund & Return Policy.

9. Delivered but Not Received

If tracking shows delivered but you have not received the parcel, contact us promptly with your order details so that we can review the courier status and available delivery evidence.

10. Serviceability & Remote Areas

Some PIN codes may be temporarily unserviceable or may require additional transit time. If we cannot dispatch an order because delivery is unavailable from our side, we will contact the customer and arrange an appropriate resolution, including a full refund where applicable.

11. Events Beyond Reasonable Control

Delivery may be delayed by severe weather, natural events, transport disruption, strikes, government restrictions, technical outages or other circumstances beyond our reasonable control. We will make reasonable efforts to assist with updated information.