Privacy Policy

This Privacy Policy explains how Hanuvish Enterprises collects, uses, shares and protects information when you browse our website, contact us, create an account or place an order.

1. Information We May Collect

• Name, mobile number, email address and billing/shipping address.
• Order details, products purchased, payment status, transaction references and support history.
• Information you voluntarily provide through forms, WhatsApp, email, reviews or customer-support conversations.
• Technical information such as IP address, browser/device information, cookies and website activity where applicable.

2. How We Use Your Information

We may use information to process and deliver orders, verify prepaid/COD/Partial COD orders, communicate order updates, provide customer support, process approved returns/refunds, prevent misuse or fraud, improve our website and services, maintain business records and comply with applicable tax, accounting or legal obligations.

3. Payments

Online payments may be processed by third-party payment gateways or banking partners. Hanuvish does not intentionally store complete card credentials such as full card numbers, CVV or banking passwords on the website. Payment providers may process information under their own privacy and security practices.

4. Sharing of Information

We may share only the information reasonably required with payment processors, courier/logistics partners, hosting and technology providers, communication services, analytics providers, professional advisers or government/law-enforcement authorities where legally required. We do not sell customer personal information as a standalone product.

5. Cookies & Analytics

Cookies and similar technologies may be used for cart functionality, login/session management, preferences, security, analytics and advertising measurement. Disabling essential cookies may affect website functionality.

6. Marketing Communications

Where permitted, we may send service or promotional communications through email, SMS, WhatsApp or similar channels. Customers may request to stop non-essential promotional communications, subject to messages necessary for active orders, support or legal obligations.

7. Data Retention

We retain records only for as long as reasonably necessary for order fulfilment, support, fraud prevention, accounting, taxation, dispute handling and legal compliance.

8. Security

We use reasonable administrative and technical safeguards appropriate to our website and operations. However, no internet-based system can guarantee absolute security.

9. Your Requests

You may contact us regarding correction or other appropriate requests concerning your personal information, subject to identity verification and records that we are legally required or reasonably entitled to retain.

10. Policy Updates

We may update this Privacy Policy when our services, systems or legal requirements change. The latest version published on this page applies from its stated update date.