Cancellation Policy

If you need to cancel an order, contact Hanuvish as early as possible. Cancellation is easiest before the order has been packed or handed to the courier.

1. Before Dispatch

If a cancellation request is received before packing or dispatch and the order can still be stopped, we will cancel the order and process any eligible prepaid amount without delivery-charge deductions caused by dispatch.

2. After Packing or Dispatch

Once an order has been packed, handed to a courier or dispatched, immediate cancellation may not be possible. If a customer-requested cancellation results in shipment recall, refusal or RTO, actual forward and/or return shipping charges already incurred may be deducted from the otherwise refundable amount.

3. Prepaid Orders

For a customer-requested cancellation after dispatch, actual logistics charges already incurred may be deducted where applicable. Any remaining eligible balance will be refunded after shipment status and applicable charges are verified.

4. COD Orders

COD orders should not be placed unless the customer intends to accept delivery. Repeated refusal, false order details or deliberate non-acceptance may lead to order restrictions or advance-payment requirements for future orders.

5. Partial COD Orders

Where Partial COD is offered, 30% of the order value is paid in advance and the remaining balance is payable on delivery, unless checkout shows otherwise. If the customer cancels after dispatch, refuses the parcel or causes a customer-attributable delivery failure, actual forward/RTO charges already incurred may be adjusted against the advance or otherwise refundable balance.

6. Cancellation by Hanuvish

We may cancel an order if the product becomes unavailable, payment/verification fails, the address is unserviceable, there is a genuine pricing/technical error, or the order appears fraudulent or cannot reasonably be fulfilled. If cancellation is due to our side and payment has been received, the eligible paid amount will be refunded in full without customer-side shipping deductions.

7. Refund Method

Approved prepaid refunds are normally returned to the original payment method or another mutually agreed method. For COD/Partial COD situations where a refund is due, valid bank-account or UPI details may be requested.

8. Customer Support

Please provide your order number and registered mobile number when requesting cancellation. A request is not considered complete until our team confirms that the order could be stopped or explains the applicable post-dispatch process.

Consumer rights: Nothing in this policy limits rights or remedies that cannot lawfully be excluded.