At Deep Communication (Hanuvish), customer satisfaction is our priority.
Customers may request a return within 7 days of delivery if the product is defective, damaged, or incorrect.
Return Conditions:
Product must be unused and in original packaging.
Return request must be raised within 7 days of delivery.
Unboxing video may be required in case of damage claims.
Non-Returnable Items:
Used or physically damaged products.
Products damaged due to improper installation.
Refund Process:
After inspection, refunds will be processed and credited within 5–7 working days.
Refund will be credited to the original payment method.
Customer Responsibility:
If an order (Prepaid or COD) cannot be delivered, dispatched, or completed due to customer-related reasons, including but not limited to customer unavailability, failure to answer calls, providing an incorrect address, refusal to accept the parcel, or any other issue caused by the customer, the refund amount will be processed only after deducting applicable charges, including shipping charges, delivery charges, packaging charges, return shipping charges, and any other related expenses incurred by Hanuvish.
In case of COD orders returned due to customer unavailability, incorrect address, or refusal to accept delivery, the advance amount is non-refundable. Re-shipping will require additional shipping charges or full prepaid payment.
Company Responsibility:
If the order cannot be delivered, dispatched, or fulfilled due to any error, issue, or fault from the Hanuvish side, the customer will be eligible for a full refund without any deductions.
